Components

Reporting Website (V5)

• Report Builder Overview
• Negative Score Result Using an NPS (Net Promoter Score) Calculation
• Menu Items Comparison Report

Case & Alerts

• Sending an Email When a Case Generated by the Case API Reopens
• How to Save & Resolve a Case in the SMG360 Mobile App
• Requesting Case Reassignments
• Exporting Case Management Reports

Helpline

• How To Submit A Helpline Support Request

Integration

• What is SSO?

Reporting Website (SMG360)

• The Refresh Feature on the smg360 Mobile App
• RatingsTrack: Reputation Summary Overview
• RatingsTrack Supported Languages
• Product Impact Report
• RatingsTrack: Manually Add a Listing URL for a Location
• Possible Reasons for Minor n-Count Discrepancies Between 360 and Legacy

See all 15 articles

Survey

• eTrack Surveys Only Triggered on Page Click
• Different Survey Score Types and How they are Calculated

User Guides

• Report Builder: How Do I Export/Save Reports
• Report Builder: Creating And Managing Groups
• smg360 Case Guide
• Text Analytics Comment Report User Guide
• Multi-Source Text Analytics Dashboard
• SMG User Admin Guide

See all 8 articles