RatingsTrack: Manually Add a Listing URL for a Location

RatingsTrack listing and location management features enable you to monitor, update, and optimize the listings for your business locations across a range of listing providers (e.g., Google, Yelp, TripAdvisor, Facebook, etc.) The Listings Summary report provides a snapshot of all your listings for your monitored locations. The report lists the numbers of your business listings by provider that were found, duplicated, or mismatched and the number of listings that have at least one review and/or one photo on them.

Within this report, you can find discrepancies (in red text) that were found between the listings found and the expected information in the listings. You can update the listing URLs of your business locations with the correct URL within the Listings Summary report page.

Prerequisite

• You have access to RatingsTrack with an "Account Admin" user role or a user role with "Edit Locations" permissions.

Adding/Updating a Listing URL

1. In RatingsTrack, navigate to Listings > Listings Summary.

   

2. On the left sidebar, use the Global Filter to filter for the location where you need to add/update the listing URL and the Page Filter to filter by Provider (e.g., Google, Yelp, TripAdvisor, etc.).

   

3. Scroll down the page to find the location you want to add/update the listing URL and click Edit/Add URL to make changes to the listing.

   

4. In the pop-up that appears, click the pencil icon to Edit the Listing URL.

   

5. Enter the listing URL for the location.

   Adding Facebook Pages

   When adding a Facebook URL, the URL must include the Facebook page ID (numbers format). For instructions, see Find your Facebook Page ID.

   

   Incorrect URL Format

   If you type a URL that doesn't match the requirements of the listing provider, an error message will appear showing the listing provider's example URL format.

6. Once you've entered a valid URL, click Update Listing URL. A notification will appear with the following message: Successfully updated listing information! The listing should appear within 24 hours.