Text Analytics: Comment Report

Choose Comment Report

• This shows the overall sentiment of the comments in the report and breaks it out by sentiment.
• Positive
• Negative 
• No Sentiment

• This section breaks out the sentiment by the top 5 categories. You can hover over any of the categories, and it will give you the specifics of each category.
• By clicking on one of the categories, you can filter the report to show only comments that mention that category. 

• You can switch to Products and see the top 5 products broken out by sentiment.
• Hover over any product to see the specific sentiment breakdown for that product.
• Click on one of the products to filter the report to show only comments that mention that product. 

• This shows the top 10 most mentioned words. 
• Click on any word, and it will filter the report to show only comments with that keyword.

• At the top of the report, you can search for keyword(s) or phrase(s) in the search bar.
  • To look for comments with a specific phrase, use quotes. For example, type “baked potato” with quotes to only return results where both words are mentioned together in that order.

• On the left side, you can click on Filters and choose many filters to filter the report by
• If you have multiple sources, you can filter the source of the comments
• The date range you would like to see
• Hierarchy: Select a hierarchy level, down to the individual unit, to isolate data for specific areas of your organization
• Attributes: you can filter by the survey questions
• You can filter by the open-ends such as "Why Highly Satisfied?"
• You can filter by the Sentiment: Positive, Negative, Neutral 
• You can filter by category and see how the comment sentiment and topics shift when data is refined to a particular category.

• At the top right of the report, you can click Export

• Choose the report format 
• Choose either CSV or Excel
• It will not run a report that has over 10 thousand records.
  • If it has more than 10K records, filter to a smaller date range.