General

Getting Started

• Tracking Your Requests via the My activities page
• How to Reset your Password
• How to Sign Up
• How to Submit a Request for Support

Application Support

• SMG360 Mobile App

Release Notes

• Release Notes -October 9 - 15, 2023
• Release Notes -October 2 - 8, 2023
• Release Notes -September 25 - 29, 2023
• Release Notes -September 18 - 22, 2023
• Release Notes -September 11 - 17, 2023
• Release Notes -September 5 - 10, 2023

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Alerts

• SMG - Ongoing Maintenance - Azure Upgrade
• SMG - Upgrade to Cloud on 10th July
• Sev-2 - SMG 360 Dashboards and Case Report not loading - Mitigated

FAQ

• Understanding Incident Severity Levels
• How do I Reset a Password Using the Reporting Website?
• Data Integrity FAQ
• How to Clear Your Cache