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SMG360 Mobile App

Daryn Ladd
Updated

SMG’s mobile reporting app, smg360, puts integrated datasets in the palm of your hand. Created with field users in mind, you can easily keep up with performance across locations and key metrics. With a sleek design and seamless functionality, the app delivers all the essentials you need while on the go.

Use the app to interpret data, take action + drive customer loyalty

  • Find the App Store here
  • Find Google Play here 

For Single Sign On (SSO) Users

Prioritize how you spend your time with Areas for Focus

See right on the app’s dashboard where you should focus to have the biggest impact. Target these areas + see your scores rise.

  • Areas for Focus display on the dashboard for location managers

  • Click on an AFF measure to drill down and view details

  • See how scores break down by key segments (e.g., experience type, time of day, day of week)

Keep track of what customers are saying with real-time text analytics

The customer experience comes to life when you hear feedback directly from your customers. smg360’s text analytics makes it easy to stay on top of the customer mindset.

  • View categories, subcategories, entities, and sentiment

  • Filter by source, question, hierarchy, or date range

  • Multi-select to mark comments as read + unread

  • Multi-select to forward multiple comments

Use cases to close the loop with customers

When it’s your job to manage customer issues, you need to know right away when they require your attention. With cases in the app, it’s easy to stay on top of the hot issues.

  • Receive a notification from the mobile app when an issue occurs

  • Understand key details about the experience

  • Add a note, forward, respond, or reassign to cases

  • View a full timeline of resolution activity

More questions?

If the article didn't answer all of your questions, reach out to SMG Helpline.

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    Vicki Simons

    Hello, I'm wondering if you have this document in Spanish?

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    Amy nicole pittman

    This site is horrible and impossible to understand

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