How do I Reset a Password Using the Reporting Website?

The smg360 dashboard provides a single location for resetting a smg360 user’s password.

Users can reset their own password by using the Forgot Password button on the smg360 log-in page and change their password once successfully logged into smg360. A password can be updated by the smg360 user, SMG Account Team member, or the brand administrator.

This article covers the following topics:

• Password Criteria
• Resetting your smg360 password
• Changing your smg360 password
• Resetting another smg360 user’s password

Prerequisites

• Access to User Administration in smg360

Password Criteria

Password must be 8-16 characters and meet all of the following criteria:

• Password needs at least one uppercase letter
• At least one lowercase letter
• At least one number
• At least one special character (e.g., #, $, &)
• Passwords cannot contain the User’s username

Reset Your smg360 Password

1. Navigate to smg360 reporting website.
2. Click Forgot Username or Password. 
   
3. Select Forgot My Password in the Login Retrieval option box.
4. Enter
5. Click Submit; an email will be sent to the email address associated with the user with steps to reset the password.

Note: If you do not receive an automated email with your password within 30 minutes, please contact the Helpline Team. 

Change Your Own smg360 Password

1. Log in to the smg360 reporting website.
2. Hover over the gears icon on the top toolbar and click Settings.
3. Click Account located in the options on the left of the page.
4. Under Update Password, enter your current password, then enter new password, and confirm new password.
5. Click Save.

To Reset Another smg360 User’s Password

1. Log in to the smg360 reporting website.
2. Hover over the gear icon on the top toolbar.
3. In the drop-down click .
4. Click User Administration located in the options on the left side of the page.
5. Users highlighted in blue can be edited. Select the user to edit by clicking on any of the highlighted fields of the user’s row.
6. In the Edit User box select or edit the information to change.

1. Password: Reset password here
2. Verify Password: Reenter the above password to reset
3. Click Submit.